SUNNY SA – REFUND & RETURN POLICY
Thanks for shopping with us! We want to make sure you get the right gear for your ride and your wardrobe. If something isn’t 100% right, here is how we handle returns and refunds under South African consumer law.
1. Clothing & Merchandise Returns
* Change of Mind/Size Exchanges: If your t-shirt, cap, or hoodie doesn’t fit, you can return it within 14 days of delivery. The item must be unworn, unwashed, and in its original packaging with all tags attached.
* Return Shipping: For size exchanges or change-of-mind returns, the customer is responsible for booking and paying the return courier fee to send the item back to our depot in Westonaria.
* Faulty Items: If there is a printing defect or manufacturing fault, notify us within 7 days of receipt with photos. We will arrange a courier to collect it and send you a replacement at zero extra cost.
2. Automotive Parts Returns (Crucial)
* Fitment Responsibility: It is the customer’s sole responsibility to ensure that the parts ordered are correct for their specific vehicle make, model, and engine variant (e.g., standard Nissan 1400 bakkie specs).
* Electrical Parts: Due to the nature of automotive electronics, no returns or refunds will be accepted on electrical components once they have been fitted or plugged into a vehicle, unless proven defective by a certified mechanic.
* Installed/Damaged Parts: We cannot accept returns on mechanical parts that show signs of fitment, grease, tool marks, or modification.
* Restocking Fee: Returns on correctly supplied automotive parts due to customer error or change of mind may be subject to a 15% restocking and handling fee to cover processing costs.
3. How to Log a Return
To start a return request, please email us at [sunnysa.admin@gmail.com] with:
1. Your Order Number
2. Photos of the item(s) you wish to return
3. The reason for the return/exchange
Once approved, we will provide you with the return delivery address details. Refunds will be processed back to your original payment method (via Yoco) within 5–7 working days after we inspect the returned stock.